How to Open Your Own Phone Answering Service for Small Business from Home

Ever caught the entrepreneurial spirit and wished to open a phone answering service for small business? A lot of small business owners have a hard time with keeping an individual staff for 24 hours per day and seven days per week. They must address the requirements of the client as soon as they can to keep away from losing their business.

Therefore, outsourcing the office calls has become one of the ways that businesses can help to serve their clients in an affordable manner. This practice opens the door of opportunity to anyone who wants to serve clients in an affordable fashion. As a home-based business, you don’t have to invest as much capital. All you need is a computer and telephone bandwidth. This way, you can meet the incoming needs of phone calls. Let’s take a closer look at the minutiae of starting such a career path.

beautiful woman working at home talking at the phone in front of computer

How to Open Your Phone Answering Service for Small Business from Home

Luckily, this is a low-cost business. As a result, you will only have a few expenses with it. Some of the supplies you will need include:

  • Desk.
  • Fax machine.
  • Computer.
  • Printer.
  • Basic office supplies.

How much you spend depends on what kind of quality you want to enjoy with your office supplies. Usually, people want something a little above average. You might also want to invest some cash in a client retention management program. This tool will link some of the specific incoming phone calls to a single business.

If you’re looking at a realistic budget for all the equipment and supplies, you can expect to pay anywhere from $2,000 up to $10,000, depending on your needs. You will fix your rates based on the hours you will work for each client. For example, you might have a plumber who wants you to take incoming calls. You can accomplish this work for the standard work hours. As a result, you will earn around $100 per client a month for answering a specific number of phone calls.

Now that you know the basics, you can proceed to discover 8 tips on how to open a phone answering service for small business. These guidelines will show you what you need to do to have your new income source up and running from the comfort of your home.

Tip #1 Join a Marketing Network

To bring in customers, you will need to join a local networking group to learn how to market your business. You can join a business association. Such a group will help you to meet with the small business owners of your region. These are people who might be looking for services such as yours.

The best way to get them to remember you is to have a business card and a professional website. This way, you make it easy for people to contact you. You might also send out a newsletter or postcard to bring in the clients.

Tip #2 Look at Call Volume

As you set a price, look at the call volume. Clients with a larger number of call volume should be charged more than those who send a fewer number of phone calls in your direction. A higher call volume will also keep you busier for longer. This means the price should reflect how busy you will be during this time.

Tips #3 Speak with a Lawyer on the Contract

Before you begin to work with someone, first speak with a lawyer to have a good grip on the setup. This will tell you what to expect. The lawyer will keep your best interests in mind when reviewing the contract created for a phone answering business for small business.

Tip #4 How to Find the Best Prospects

Some of the best clients to go after will be the construction companies, doctors, electricians, and plumbers. Any of those businesses where you have someone “available 24/7″ will be a good client to recruit for your customer database.

They will often need someone to help with their calls day and night for they can’t always be on the phone. Technological advancement has made this an even better opportunity.

Tip #5 Add a Personalized and Friendly Touch

This will make all the difference in whether you win a client over or not. When it comes to professional phone answering service for small business, some of the specific things you will do include taking messages, delivering specific messages to the caller, and providing them with basic information. You will also clarify the intent of the phone calls so that your client can organize and arrange a meeting with their customers.

Tip #6 Working It into the Schedule

When you first start, you may not want to work 12-hour days because this can feel like a bit much when you do it by yourself. Instead, it might be a wiser choice to look for businesses that operate from 9 am to 5 pm or 6 pm. It makes it easier for you to do your job while still fitting everything into your family’s schedule.

Tip #7 Decide on How Many Clients You Want

happy business woman selecting digital profiles of people

This is because the number of clients that you take will dictate how to set up your service. For example, if you only plan to have between eight to 10 clients, you may just want to have separate phones for each client with each phone marked.

However, if you plan to have more than that, you will probably want to have access to a switchboard. This will make your operation cost more. On the other hand, it will be more effective with space. The switchboard can help to accommodate a larger amount of business activity.

Tip #8 Take Care of the Legal Side of Your Business

Finally, you should look at the financial and the legal end of your business. For example, check with your local zoning office to be certain you can run a home-based business. In some cases, you might need a specific permit to be able to operate a business in the area. However, a phone answering service for small business will be less of a nuisance than, say, drum lessons. As a result, you should have an easier time getting a permit.

You will also want to speak with a tax specialist. You want to get as many tax deductions as possible when you run a phone answering service for small business because the rules and regulations will be different.

In Conclusion

In a world where the market is overcrowded, small businesses need to be there for their clients and potential customers at any given moment. This is where you come in to take advantage of some of the best jobs for stay at home moms. You can declutter their schedule by being their representative via phone. A phone answering service for small business allows you to open a handsome source of income without leaving your home.

If you made up your mind to start a new career, this concise guide can show you where to start. On the other hand, if you are already working in this area, do share your professional experiences with our readers. We’d love to hear from you!

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